Privacy Policy

At The Estuary Riverside Chalets we are committed to maintaining the trust and confidence of our customers. We are not in the business of selling any client information. This Privacy Policy confirms the information we collect and the purpose of that information.

Information We Collect

When someone visits The Estuary Riverside Chalets website we use a third party service, Google Analytics, to collect a standard internet log of information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website.

Use of Cookies

Our website uses cookies to collect information. What are cookies? Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website, they are used to ‘remember’ when your computer or device accesses our website. Some cookies collect information about browsing behaviour when you access this website via the same computer or device, this is information we do not use. We also do not use cookies to collect or record information on your name, address or other contact details. If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. If cookies are disabled, dependant on which cookies you disable, but in general the website may not operate properly if cookies are switched off. losure requirements

Our website uses cookies to collect information. 

Storing Your Personal Data

Should you contact The Estuary Riverside Chalets to make an enquiry or booking, via email, phone or online, we may store your name, address, email and contact number on our holiday system operated by Bookalet. The Bookalet Privacy Policy can be found here

We currently do not use any other companies to store data, but as our business grows we may use a third party in the future.  This could include, but is not limited to, Mailchimp for mailing lists.

Wi-Fi – We are not able to access any information regarding websites accessed or TV shows watched.  The use of the Wi-Fi is completely private.

Links to websites

We have provided links to attractions that we feel may be of interest to our guests. Please check their websites for their Privacy Policy.

Personal Information

Should you wish to view, amend, delete, or have a query regarding how your information is being collected and used, please email your request to

The Information Commissioner’s Office (ICO) can provide useful information and advice.  Please click here to be directed to their website.