Terms and Conditions
We want to ensure that you enjoy your visit to The Estuary Riverside Chalets and that you will want to return for many years to come. We ask that you take time to read through these T&Cs before your stay.
Check in – The chalets are available from 3pm. This is to allow time for the chalets to be thoroughly cleaned before any guest arrival.
Check out – We ask that you vacate the chalets by 10am on the day of departure to ensure that the chalet is clean and ready for our next guests. Please lock the door and return the key to the key safe when you leave. Any key not returned, will require replacement and you may be asked to reimburse us with the cost of replacement. We would be grateful if you would empty the bins and dishwasher and to leave the oven clean.
Chalet Access – You will receive an email with access details.
Towels and Bedding – We provide six bath towels and handtowels. All bedding is included with a soft and medium pillow to each bed. We have two duvets – 10 tog and 4 tog. Should you find that you are too hot or too cold and would like the duvet changing, please contact us. Bedding is included in your booking.
Accommodation – The chalets sleep a maximum of 6 people, which must not be exceeded. All under 18’s must be accompanied by an adult. Visitors are permitted but will be unable to stay overnight should the chalets already accommodate 6 guests.
Parking – You are welcome to unload/load outside the chalet. Once complete, please park in the parking area to the south of chalet 2. There are 2 parking spaces for each chalet and an 11KW Electric Vehicle Charging Point (EVCP). If you need to bring more than 2 cars, please contact us prior to booking.
Electric Vehicle Charging Point – We are pleased to be able to offer our guests access to a fast charge EVCP. The Rolec EVCP has two 11KW sockets and operates on a PAYG basis. Just download the VendElectric (Rolec Services Ltd) app on the Playstore or Apple. There are two sockets, but due to low demand, only one socket is commissioned. This is socket 2 on the right hand side as you face the unit. Socket numbered UKEV12757-2.
Accessibility – Both chalets are accessible. Please see Accessibility Statement for full details.
No Smoking/E-cigarettes – Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any or extra cleaning caused by smoking will be at the expense of you.
Litter – Please place your waste in the bins provided. Please pick up any litter that you may have dropped to ensure that the area remains tidy and safe for wildlife.
Stop The Block – You may have heard of Stop the Block. Utility companies are encouraging us to be mindful of what we flush down the loo. As much as we live in a ‘disposable age’, it’s vital that we think before we flush. The Estuary Riverside Chalets operates using a Package Treatment Plant. Should our treatment plant become blocked, we don’t have the luxury of being able to pass this problem onto the Utility company. It will be our problem and could cause a holiday to be cancelled. No Package Treatment Plant = no holiday.
So what are we asking of our guests? It may take a little getting used to, but please bear in mind the three Ps rule: pee, poo and (toilet) paper, only. Help us to Stop the block! We have provided bins for items such as cotton buds, face wipes, wet wipes, dental floss, nappies and sanitary items.
Please see link to United Utilities website here
Breakages, Damage, Loss and Theft – Please treat the facilities and accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you would kindly report them to us, if possible before check-out. A degree of wear and tear is inevitable, but should any significant damage or breakage occur during the period of your stay we reserve the right to charge for breakages, loss, theft or damage or for excessive cleaning requirements, where the chalet has been left in an unacceptable condition.
Security – Please close all windows, either fully or to the first catch and lock all doors before leaving the chalet. You are responsible for protecting your personal belongings and for protecting the chalets from theft.
CCTV cameras are located on chalet 1. The cameras will not impact on your privacy and are also for your protection. The cameras point away from the chalets.
Field – Please do not access the field at any time. Please do not open any field gates or leave the gate open. Please do not feed the animals, cause them harm; physically or mentally.
Ball Games – Are not permitted in any area
No Fire Policy – Being in a rural location, we have a no fire policy. Unfortunately, this includes disposable BBQs and candles.
Handrails – As tempting as it may be, we ask that guests do not swing from the handrails.
Behaviour – Abusive, disrupting or threatening behaviour on site will not be tolerated. Please be mindful of other guests and members of the public who enjoy the local area. Evidence of non compliance may lead to your holiday being cut short without any refund.
Insurance – We recommend that all holiday makers have their own insurance.
Cancellations – Please refer to your booking for details of our cancellation policy.
Your booking will not be cancelled by us except in exceptional circumstances beyond our control. Notifications will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
No parties or events permitted – The maximum number of persons using the accommodation at any time must not exceed 6 persons. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
The Small Print
Bookings cannot be accepted from persons under eighteen years of age.
We reserve the right to refuse a booking without giving any reason.
We reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
Please do not move any furniture from one room to another without our permission. We understand that you may need to move the furniture to provide greater space for accessibility. We are happy to help to achieve a welcome and workable space and would be grateful if you would contact us for our help to achieve this.
We would be grateful if you would switch off any lights that are not in use.
Please do not remove the towels from the chalets or use them to dry the garden furniture.
We shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the chalets or grounds.
No compensation will be given for any temporary outage of electricity, gas, water, internet connection or TV service.
We do not accept liability for the loss of any personal belongings or valuables belonging to our guests.
All inventory must remain in the property and not be taken to another property.
Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision.
We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
Candles are not allowed inside the chalets or on the decking.
The chalets are privately owned and we expect all guests to enjoy the facilities and treat the chalets with the same respect that they would their own home.
We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
We reserve the right to decline bookings which we believe to be unsuitable.
Please don’t hesitate to contact us with any questions or requests.